Delivery & Returns
DELIVERY
Shipping - UK
Shipping within the United Kingdom is handled by Royal Mail or DPD on a tracked, signed-for service.
Your tracking number will be emailed if you’ve provided an email, and you can track your shipping via the courier
Delivery is normally within 2-3 business days. If you haven’t received your item and need help, please email hello@henryhollandstudio.com and we can help. Please provide your order number or address so we can assist you quickly.
Shipping rates vary depending on the weight and size of the order.
Orders over a value of £100 are eligible for free shipping.
Shipping - EU
Shipping to the EU - we use DPD or DHL on a tracked, signed-for service
Shipping rates vary depending on the weight and size of the order.
Delivery is normally within 5-7 business days. If you haven’t received your item and need help, please email hello@henryhollandstudio.com and we can help. Please provide your order number or address so we can assist you quickly.
Any customs & duties are to be paid by the customer.
Shipping – North America
Shipping to North America we use DPD, DHL and UPS on a tracked, signed-for service
Shipping rates vary depending on the weight and size of the order.
Delivery is normally within 5-7 business days. If you haven’t received your item and need help, please email hello@henryhollandstudio.com and we can help. Please provide your order number or address so we can assist you quickly.
Any customs & duties are to be paid by the customer.
Local Collection:
You can collect your order from our studio,
Our address is:
50e Amhurst Road, London, E8 1JH
We're open Monday to Friday 9 am – 5 pm only.
We are 5 minutes from either Hackney Central or Hackney Downs
Please note we're a working studio and you’re only able to collect your order as we don’t operate at the moment as a store.
Re-delivery:
If your parcel is required to be re-delivered to you more than once, there may be additional shipping costs for the re-delivery. We will contact you via email to arrange beforehand. If the item is returned to us and you require it to be redelivered there will be an additional delivery charge.
RETURNS
Damaged or Faulty Items:
If you have received an item(s) that have broken while being shipped or have arrived with a fault we require you to contact us within 48 hours of receiving the item. Please email us at hello@henryhollandstudio.com with photos.
We’ll try our best to replace the item(s), but if we don’t have stock, you can decide whether to have a refund or request us to remake the item if possible. Items that need to be remade will take approximately three weeks.
We don’t require damaged goods to be returned.
Depending on the photos and or reason we might require you to return the item(s) once the item has been checked we will either refund, exchange or remake the item(s)
Returns will be processed within 7 working days, this may take longer during busy periods.
We won’t be liable for faulty items outside either (dinnerware and objects) for 28 days or 12 months for lighting and mirrors.
All our items are handmade in our studio and they are to be treated with extreme care. We advise hand washing everything in warm to cold water to avoid cracking, and crazing and to prevent items from leaking or breaking. Therefore, we won’t accept liability for a refund or exchange after 28 days unless the item has a fault. We won’t replace items that have been put in the dishwasher.
Made-to-order pieces are non-refundable unless they arrive damaged or faulty within the above days. You need to notify us within 48 hours of any damages or faults from the day of receiving your order.
Unwanted Items:
We hope you love your item(s) as much as we love making them. However, if you have changed your mind and would like to return your piece then please email us at hello@henryhollandstudio.com within 14 days of receiving the order, please provide your order number and or address so we can assist you quicker.
The nature of our making process means that each and every piece is unique, and designs, colours, and the contrast of tones and patterns may vary and won’t be considered faults.
Custom made-to-order pieces are non-refundable, we'll only refund or replace them if it has a fault or has arrived broken.
Please post to:
RETURNS
Henry Holland Studio
50e Amhurst Road,
London, E8 1JH
Please add a note inside or on the box with your order number.
Returns Charge:
We don’t currently offer free returns, and we require customers to pay for return shipping. The order remains the customer’s responsibility until we receive it back to us so we, therefore, suggest you use a tracked postage service with insurance. Royal Mail have either a tracked 24 or 48 service that includes a level of insurance.
Unwanted Items - Delivery charges will not be refunded.
Returning from overseas? Unfortunately, we don’t currently offer free returns and cannot refund the price of your return. If your item is damaged or faulty please get in touch with us at hello@henryhollandstudsio.com so we can assist you further, please provide photos of your item(s) and your order number or address so we can assist you quickly.